SPORTCRAFT FAQS

Shipping Information

HOW CAN I CONTACT SPORTCRAFT CANADA?

Sportcraft Canada Customer Support is available via phone or email, please visit our CONTACT US page. Our hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. EST, and Friday 8:30 a.m. - 2:00 p.m. (except national holidays).

For Sportcraft legacy products or products purchased from the US (English only packaging). Please contact:  BRAHA INDUSTRIES. Tel: 212-714-1800 & ask to speak to a member of the sales team.

I'M HAVING TROUBLE PROCESSING MY ORDER.

If you are experiencing technical difficulties placing an order on our website, please contact Sportcraft Canada Customer Support. Our customer care representatives are standing by to assist you with your needs.

CAN I FAX OR MAIL-IN AN ORDER?

Unfortunately, due to security reasons, we are unable to accept fax or email orders. If you are in need of assistance please contact Sportcraft Canada Customer Service.

WHAT IS YOUR PRODUCT WARRANTY POLICY?

All Sportcraft Canada products have a 120 Day manufacturer's warranty from the date of purchase. This includes any defects as a result of a manufacturing defect or missing parts. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. You must have proof of purchase in order to make a warranty policy claim for any product purchased on our website. Please note that any Sportcraft item purchased at a retail store or online supplier other than sportcraft.ca must be returned to the retailer where the item was purchased.

Multi-channel retailers, such as Amazon and Walmart, will directly handle any Sportcraft purchases made through their respected websites and order forms. Please contact their customer service teams for any inquiries.

Payment Information

I DON'T HAVE A RECEIPT. HOW CAN I BUY A PART OR REPLACEMENT UNIT?

Please contact us with the part description, part number (if known), and your shipping address. A customer support representative will happily reply back to you with the part and shipping costs.

For Sportcraft legacy products or products purchased from the US (English only packaging). Please contact:  BRAHA INDUSTRIES. Tel: 212-714-1800 & ask to speak to a member of the sales team.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, AMEX, Mastercard Apple Pay and Google Pay.

Orders and Returns

WHAT SHIPPING SERVICE DO YOU USE?

Sportcraft Canada ships via UPS or Canada Post. Please note that order shipping to a P.O. Box must ship via Canada Post, and orders weighing more than 66 lbs must ship via UPS. You must have a physical street address for all Sportcraft Canada deliveries. For additional information on shipping please visit our SHIPPING DETAILS page. Customers can choose the speed and level of service from a variety of options including ground, two day or next day delivery (when available).

HEAVY ORDERS

Orders over 66lbs cannot be shipped to a PO Box. Customer support will contact you if there are any shipment issues.

HOW LONG DOES IT TAKE TO PROCESS/RECEIVE MY ORDER?

Orders generally ship within 2 business days after the order is received. Delivery time depends on the level of service you select and where you are located.

CAN YOU RUSH AN ORDER?

We are not able to accommodate rush orders at this time.

I DID NOT GET AN E-MAIL CONFIRMATION FOR MY ORDER

Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, please contact us. A confirmation e-mail will be sent to you when your package ships. This will include the tracking number. If you do not receive this notification from within 72 hours of placing the order, please contact us.

HOW LONG DOES IT TAKE TO PROCESS/RECEIVE MY ORDER?

Unfortunately, Sportcraft Canada can only support purchases made through sportcraft.ca. 

Multi-channel retailers, such as Amazon and Walmart, will directly handle any Sportcraft purchases made through their respected websites and order forms. Please contact their customer service teams for any inquiries.

 

For Sportcraft legacy products or products purchased from the US (English only packaging). Please contact:  BRAHA INDUSTRIES. Tel: 212-714-1800 & ask to speak to a member of the sales team.